Payment Terms
We accept multiple payment methods including credit cards, GooglePay, ApplePay, and Amazon Payment. If you are a multi-site institution or clinic and do not have the ability to pay with one of these methods, please contact us at billing@angularortho.com to set up a net30 payment account. The net30 form to complete and attach to your email with your inquiry is here.
Shipping policy
We offer both standard and expedited shipping. At this time, USPS and UPS are not guaranteeing delivery dates or offering refunds for delayed packages, therefore, we are not able to guarantee shipping delivery times nor offer refunds. Orders are typically filled within one business day of receipt unless an item is backordered and shipped with either UPS, or priority USPS with tracking.
Product Warranty
Our products are made in the USA and when ordered directly from Angular Ortho, we guarantee they are new and free from manufacturing defects. Please inspect your order upon delivery.
Returns and Exchanges
If your purchase arrives defective in material or workmanship, you may return it within fifteen (15) days of the purchase date to Angular Ortho subject to the conditions listed below.
- All returns and exchanges must have a Return Merchandise Authorization (RMA) number. You can obtain an RMA number and additional return instructions by emailing contactus@angularortho.com. In your email, include your original Angular Ortho order number (on your invoice), name, email address, and reason for return.
- All returns and exchanges must be sent through UPS or FedEx and postmarked within 15 days of product delivery. Returned items postmarked after 15 days will not be processed.
- All products and packaging must be returned in new, unworn, and undamaged condition. Any product(s) showing signs of wear or being soiled in any way will not be accepted for exchange or return, and will be returned to the customer.
- The customer is responsible for the shipping charge of the returned item, however, for replacements due to defects, a credit of up to $10 will be applied to the credit card used to purchase the item upon receipt of the defective item by Angular Ortho as compensation for this shipping cost borne by the customer.
- Exchanges for another size are not accepted and Angular Ortho encourages purchasers to work with a hand therapist who has a full set of orthosis sizes in order to determine the correct size before purchasing. Clinicians new to using the orthosis are encouraged to take advantage of free, on-line, 1:1 educational sessions with our staff to learn tips and pearls regarding patient selection, sizing, and wear schedules.
International orders
We do not accept orders from the European Union at this time. If you wish delivery to a country outside the U.S., please contact us at angularortho.com in order to discuss whether your country accepts FDA-registered products and to receive a shipping cost estimate.
Privacy Policy
We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By using Angular Ortho’s sites and ordering processes, you are consenting to the practices described in this Privacy Notice. We automatically collect and store certain types of information during your visit to our site and during ordering including information about your interaction with products, content, and services available through Angular Ortho. Like many websites, we use “cookies” and other unique identifiers, and we obtain certain types of information when your web browser or device accesses our site. We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.
We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:
- Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
- Provide, troubleshoot, and improve our Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Amazon Services.
- Recommendations and personalization. We use your personal information to recommend products that might be of interest to you, identify your preferences, and personalize your experience.
- Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws.
- Communicate with you. We use your personal information to communicate with you.
- Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers.
- Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.
Angular Ortho utilizes 3rd party technology partners to provide security and privacy of your information. Digitally held information can sometimes be accessed maliciously and we work with partners in e-commerce who strive to:
- work to protect the security of your personal information during transmission by using encryption protocols and software.
- follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
- maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information
If you create an on-line account with Angular Ortho and store payment information, it is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. We recommend using a unique password for your account that is not used for other online accounts. Be sure to sign off when finished using a shared computer. Click here for more information on how to sign off.